365

Office 365 Backup, Veeam

Veeam for Microsoft 365 “User ‘USERNAME’ does not have a valid Microsoft 365 license with SharePoint plan enabled” Warning

If a user is set to back up a SharePoint but doesn’t have a SharePoint plan, you’ll start seeing warnings pop up in your Veeam for Microsoft 365 backups. There are two options for resolving the “User ‘USERNAME’ does not have a valid Microsoft 365 license with SharePoint plan enabled” warning. Option 1: Contact Microsoft to add a SharePoint plan to the current users’ license. Option 2: If the SharePoint site does not need to be backed up, or is not licensed to, then you can exclude the SharePoint for the user. Below are the steps to exclude a SharePoint for a specific user: If you are backing up your entire organization: If you have specific objects selected to backup: If the warning persist, please reach out to Managecast and we are happy to help resolve this and any other Veeam issues.

Office 365 Backup, Veeam

Veeam Backup for Microsoft 365 “The remote server returned an error: (429).”

The code (429) in Veeam Backup for Microsoft 365 indicates that you have exceeded the rate limit imposed by Microsoft. It occurs when too many requests are made to Microsoft within a specific time frame. Here are some recommendations in handling the (429) throttling issue: • Upgrade Veeam. Veeam has released Veeam Backup for Microsoft 365 7.0.0.3007 which addresses the (429) warning. • Allow retries. (429) warnings normally clear up on a retry. Retries should be enabled by default. If retries are not enabled, you may turn these on in the last tab of the job settings. • Temporarily disable EWS Throttling Policy. Additional information can be found here at Veeam and Microsoft. If the (429) error persist, please reach out to Managecast. We’re happy to assist in troubleshooting and resolving your issue.

Office 365 Backup, Veeam

Veeam Backup for Microsoft 365 “Failed to find group owner account” error and how to resolve it

The “Failed to find group owner account” error occurs when a Microsoft 365 group does not have an assigned owner. To fix this error, you can follow these steps: Additional information can be found in the Veeam Article KB3105 If you continue to experience issues with your Veeam M365 backups, please reach out to Managecast and we can assist in resolving your issues.

Office 365 Backup, Veeam

What are the Veeam M365 OneDrive was not found/ Personal site was not found warnings and how to resolve or exclude?

Veeam will only backup user OneDrive and Personal site’s only when they have an assigned license. Veeam will present a warning if the Microsoft account does not have a OneDrive or Personal site enabled. You can exclude the Site/OneDrive in Veeam with the following steps depending on how you have set up your backups: 1. Log onto your Veeam M365 Console. 2. Select the job experiencing the warning and Select Edit. 3a. If you are backing up your entire organization, navigate to the Select objects to exclude tab. 4a. Click the Add button to open the users list, select the user(s) that is experiencing the warning, and select click Add. 5a. Select the user and Click the Edit button. Check the OneDrive and/or Site to exclude, hit OK, and save the job settings. 3b. If you have specific users selected to backup, navigate to the Select objects to back up tab 4b. Select the user from the list and click the Edit button. Uncheck the OneDrive and/or Site to exclude, hit OK, and save the job settings. If your warnings are not resolved after making these changes, please reach out to Managecast, and we will be happy to help troubleshoot the issue.

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