After analyzing the difficulties in managing and monitoring our client’s backups, we set out to create the tool we needed in order to be much more effective and productive.
Track who and when your support team acknowledges the errors/warnings, demonstrate to your clients you are checking backups and generate audit reports to show your clients
Visually see spikes or gaps in backup sizes or when backups take much longer than normal
The Managecast for Veaam Portal has built-in ticket creation that shows clients their tickets and can integrate with some 3rd party ticketing systems
Sends one-click email notifications to clients, including job name and error messages, with the ability to provide personalized messaging when needed
Quickly navigate and view past errors or warning messages with the ability to filter for just errors or warnings
Demonstrates to the client you are actively managing and monitoring backups while creating loyalty when another MSP is unable to provide this visibility
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