Ctrl+Alt+Delete Not Working in vCloud Director

Share This Post

If you are having trouble interacting with your Failed-Over VMs through vCloud Director, there is a known issue with vCloud Director (VCD) where the proper signal is not sent when trying to CTRL+ALT+DEL from the web console window. The VMWare KB article Addressing this can be found here.

As stated in the above article, there are a few workarounds, the easiest just using the Edge or Internet Explorer Browsers.

Our preferred method is to use VMWare Remote Console (VMRC). It is an application you install on your workstation that displays the VM console instead of the Web UI.

If you need to install VMRC you can download it from VMWare (My VMWare account needed), or if subscribed to our DRaaS service, grab it from the downloads section on our customer portal.

Once installed, instead of clicking on the monitor picture to launch the console, use the “Actions” Dropdown and select “Launch VM Remote Console” and accept any prompts from the web browser to allow it to run the application. At this point, you can also click “Download VMRC”, if you haven’t already installed it. This links you to VMWare’s Downloads, where you will need a My VMWare account to continue.

That’s it! The console window has a ctrl+alt+del button at the top and it does work. If you weren’t using it already with your local VMWare environment, it is also a good alternative to the web consoles vCenter and ESXi provide.

More To Explore

World Backup Day is March 31st

World Backup Day is coming up quickly this year. WBD 2023 takes place on March 31st, the day before April Fool’s Day, for a good reason: Don’t be a fool backup your

Troubleshooting Veeam Application-Aware Backups

Overview In order to get transactionally consistent backups Veeam is capable of using several methods of application-aware guest OS processing. In some cases, issues with

Veeam Backup for Salesforce – Now Available!

Veeam Backup for Salesforce provides complete access and control of Salesforce data and metadata, as well as providing powerful, rapid-recovery capabilities for IT departments and