You realize how cumbersome it is to monitor your onsite end-client Veeam backups if you are a managed service provider (MSP) with several clients. Many times the method is to receive emails from the on-premises Veeam backup server which results in having to sift through numerous emails to determine if there are any issues to address with clients. The more clients you have, the more emails, the worse the management headache! Even when using supplied Veeam tools, the job for the service provider is not an easy one.
Trust us, being a Veeam Cloud Service Provider we acutely felt this pain and set out to resolve it. Managecast wished to solve these issues for ourselves and focus on the needs of the multi-tenant service provider. The result of our work is the creation of Managecast for Veeam which provides for the following key benefits:
- Easily view all client backups from a single pane of glass
Seeing all clients in one unified view, or filter by individual client allows a team of support engineers to efficiently manage the backups.
- Acknowledge errors and warnings easily
Track who and when your support team acknowledges the errors/warnings, demonstrate to your clients you are checking backups and generate audit reports to show your clients.
- Enable easy and integrated method to proactively notify clients of issues
Sends one-click email notifications to clients, including job name and error messages, with the ability to provide personalized messaging when needed.
- Store and display long-term historical trend data to more easily see anomalies
Visually see spikes or gaps in backup sizes or when backups take much longer than normal.
- Allow easy viewing of job history to see past errors
Quickly navigate and view past errors or warning messages with the ability to filter for just errors or warnings.
- Track tickets created for clients
Portal has built-in ticket creation that shows clients their tickets and can integrate with some 3rd party ticketing systems.
- Enable your clients to see the status of their backup and what you do for them
Demonstrates to the client you are actively managing and monitoring backups while creating loyalty when another MSP is unable to provide this visibility.
Managecast originally created the Managecast for Veeam system for our own internal needs, but quickly realized we could help other service providers in a similar situation. It will make the Veeam MSP life much easier and your operators more effective in supporting your clients.
Contact us if you would like to set up a free trial. See the demo below: